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Java 7 must be installed before installing EMC recoverpoint storage adapter

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Received this error "Java 7 must be installed before installing EMC recoverpoint storage adapter" when installing EMC RP SRA 2.2.

 

Steps:

1) Installed Java 7.  Error still.

2) uninstalled java 6 and 7, reboot, reinstall 7 from java site.  Error still.

3) right click on RP SRA and install as admin.  Error still

4) Found SRA logfile in localsettings\temp\2\MSI673b8.log.  log file said it Looked for "HKEY_LOCAL_MACHINE\Software\JavaSoft\Java Runtime Environment"  then a few lines later thew the error

5) checked registry... no HKEY_LOCAL_MACHINE\Software\JavaSoft\Java Runtime Environment

6) installed jre-7u40-windows-x64.exe from IE

7) still no HKEY_LOCAL_MACHINE\Software\JavaSoft\Java Runtime Environment

8) uninstalled java 7 and rebooted

9) right click on jre-7u40-windows-x64.exe and run as administrator.  Checked registry and had HKEY_LOCAL_MACHINE\Software\JavaSoft\Java Runtime Environment this time

10) right click on RP SRA and install as admin.

 

8-10 is probably all that is needed.

 

Opened a ticket with EMC before I found the log file.  Still have not heard back but will let them know also.

 

Hopefully this helps

 

Cheers,

 

JBMORE


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